Having been a Charity CEO since 2000 I am interested to learn from others how they perceive the charity sector. I'm keen to see that leaders practice what they preach and this blog will follow my progress as I challenge my own leadership style.
Wednesday, 11 November 2009
There is an I in TEAM
Job minded people serve time where as career minded people live time. They come to work because they want to rather than have to. Career minded people are self motivated; they want to learn and excel. They understand that each and everything they do enhances them as a person. Each project is a learning opportunity which increases their talents, experience and knowledge bringing them one step closer to wherever they choose to go. One more step that broadens their horizons and expands possibilities. In the truest sense they are working for themselves; refining their product which is them.
The days of “There is no I in TEAM” are over. In today’s world employees must be able to work with the management not for management. The challenge is how to put the “I” in Team. This is a team in which each individual works in unison with others whilst utilising those talents and abilities that make them unique. Success in business is all about relationships. Management must not hoard information or wisdom but share it willingly and understand that what is good for one is good for all, that what benefits one benefits all. When one succeeds all succeed. Employees under this leadership style view problems as challenges, they persevere and are proactive. They are not afraid to speak up and share their ideas or to ask for information or help.
Friday, 30 October 2009
Owls and Larks
I prefer to burn my candle from the front end. That's because I love offices at dawn. I want to be there as pale light washes slowly over the utilitarian landscape of desks and computers. I enjoy the hush that plays prelude to the soundtrack of workaday activity.
I like to miss the traffic, make the first pot of tea, drink the first pot of tea; then pretend I didn't and start another. You don’t want to be doing that at the end of the day with the prospect of an hour in the car!
The very early morning is the best time to go desk-browsing. During the day no one spares more than a glance for their colleagues' workspaces. Yet many desks are made over into miniature museums of collectibles, galleries of beloved images, scrapbooks of rich family lives. Such exhibits powerfully evoke their curators. As you peruse the idiosyncratic display on a desk, you find yourself looking forward to its occupant walking through the door.
If you walk by an office where a colleague or employee labors after hours, it seems natural to poke in your head and commiserate. But often commiseration devolves into passing the time; and after hours another's time is not yours to pass. In the early morning, by contrast, no one is yet late for anything and so conversation is relaxed. During work hours I have argued and gossiped and traded stiff pleasantries with office mates. But my best true "chats" have been with fellow early risers.
When I gaze out the window at night I see my face floating in a dark pool. In the morning I see the world. And I am reminded that everything I do that day will contribute to it.
I'm sure that you know your company better than anyone, that you love it more. Still, try going in some day at dawn and wandering around in the silence. To watch the office wake up is to see it fresh.
Private, broad and serious
Praise is surprisingly difficult to get right. Even good praise looses its power if there is too much of it. It can be ruined in any number of ways. A surprised tone of voice wrecks it, whilst any hint of negativity wipes out all the positive impact. As with all addictive substances there is a level of safe use, after which it gets dangerous. Two units of alcohol a day are deemed safe, two units of praise is far too much. If one is praised every day you quickly stop experiencing any rush and any reduction leaves one feeling de-motivated.
In my view the correct praise “dosage” is gender dependent, as with alcohol. Men take praise on face value and so are sustained by less. Women reject half the praise as being insincere, misdirected or offensive so need more to get by on. I’m not sure where that puts me with my aversion to praise, a house cat maybe!
It is not only the quantity of the praise but the quality that is hard to get right. There are three pieces of advice often given to managers to make their praise more effective.
- Praise must be public: this is down right irresponsible, whilst it is never certain that the praise will make the person feel any better. It is always certain that public praise will inflict heavy collateral damage on everyone else who hears it.
- Praise must be specific: I thing that this is poor advice as the detail chosen by the manager may not be the thing that the recipient wants to be commended for. They might be praised for their eye for detail, when in fact they’d like to be praised for their creativity.
- Smile when praising someone: this is also a bad idea. The point of good praise is that it should look deadly serious in order to seen as sincere. If it comes from some grinning fool one knows to disregard it all together!
Friday, 16 October 2009
A Trusted Advisor
I’m fortunate to have a rewarding career that has been centered around working with other people. Recently I’ve been looking for a way to use my business skills to support the community that I live and work in. I’m already working with the Small Charities Coalition and the Portsmouth Business Champions. This has led to an opportunity to act as a volunteer mentor with Mentor-Net.
There seems to be a lot of confusion about what a mentor is. My understanding is that, in an employment context, a mentor is a person with skills and experience who counsels an individual and helps guide their thought processes. I suppose that a mentor relationship is one where the outcome of the relationship is expected to benefit all parties in the relationship for personal growth, career development, lifestyle enhancement, spiritual fulfillment, goal achievement, and other areas mutually designated by the mentor and partner ( I’m not sure about the word “Mentee”). The dictionary definition is “A trusted advisor”.
A few times in my life, I’ve had someone see potential in me, and give me advice on a continual basis. I considered these people mentors, although at the time I would not have used this title. I believe a true mentor sees potential in someone by taking a personal interest. They will advise and motivate, celebrate and commiserate, but never control. I suppose they are your critical friend
So what are the characteristics of a mentor? I think of a mentor as a role model, a teacher and a companion. They support you by listening to your ideas and concerns. They will boost your self-esteem and encourage your efforts, whilst introducing you to new people, places, interests, ideas, or suggesting new sources of information or ways of doing things.
Perhaps I’m being too idealistic. Do you have a mentor? Could you see a mentor being beneficial to you? What do you think a real mentor provides?
Friday, 25 September 2009
With the money raised from my justgiving this site we will be able to provide community support through our "Your Healthy Heart" scheme for 6 months. From the giftaid alone we can now supply leaflets for the Cardiac Rehabilitation Team to give to people who have suffered heart attacks, helping them understand what is going on. That is quite an achievement.
Friday, 17 July 2009
Volunteering in the new Millennium
It seems that in the past, people volunteered in fundraising because they were committed to a cause. Now they want to have an idea of what the money they raise is spent on. They're businesslike and they expect tangible outcomes. They want a bigger role. They're not content with being given tasks. They want to innovate and come up with ideas for new fundraising strategies.
The increase of employer-supported volunteering has also encouraged this trend. The survey found that only 16 per cent of respondents in 1997 said their employers ran volunteering schemes, but 36 per cent said this was the case in 2007. It found that employees have specific demands: 43 per cent want "personal achievement" and 41 per cent to enjoy volunteering.
It is intereting to look at why people dont volunteer;
- Not enough spare time- 42%.
- Put off by bureaucracy- 42%.
- Worried about risk and liability – 39%.
- Not got the right skills/ experiences- 35%.
- Would not be able to stop once I got involved- 31%.
- Worried about threat to safety- 31%.
A lot of charities have changed the way they work in response to these developments. In 1997, 71 per cent of volunteers said their work could be better organised, but only 31 per cent said the same in 2007.
I'm delighted to say that charities themselves are becoming increasingly professional in their work. All of this means the task of attracting volunteers has now become as much a marketing challenge as anything else.
Friday, 3 July 2009
Are you ready to support a charity?
For those of you who don't have the time or resources for this here are six questions that you as a donor should expect to get clear answers for:
2. Can your charity define their short-term and long-term goals?
4. Do your charity's programs make sense to you?
5. Can you trust your charity?
6. Are you willing to make a long-term commitment to your charity?
Tuesday, 16 June 2009
A jolly good "fellow"!
I have been a member of the CIM for 12 years, and as you know I’m passionate about professionalism within the voluntary sector. I believe that charities must be run in a businesslike manner and prove to their benefactors that they are managed in both a cost-effective and efficient way. During these challenging economic times those who work within charities need to be savvy marketers and be evermore ready with a business plan and proof of where public donations are being spent.
Wednesday, 10 June 2009
Carpe diem - "seize the day”
- When in doubt, just take the next small step.
- Life is too short to waste time hating anyone.
- Pay off your credit cards every month.
- You don't have to win every argument. Agree to disagree.
- Cry with someone. It's more healing than crying alone.
- It's OK to get angry with God. He can take it.
- Save for retirement starting with your first pay cheque.
- Make peace with your past so it won't screw up the present.
- It's OK to let your children see you cry.
- Don't compare your life to others. You have no idea what their journey is all about.
- It's never too late to have a happy childhood. But the second oneis up to you and no one else.
- Everything can change in the blink of an eye. But don't worry; God never blinks.
- Get rid of anything that isn't useful, beautiful or joyful.
- What other people think of you is none of your business.
- When it comes to going after what you love in life, don't take no for an answer.
- No one is in charge of your happiness but you.
- Forgive everyone everything.
- Don't take yourself so seriously. No one else does.
- Believe in miracles.
- God loves you because of who God is, not because of anything you did or didn't do.
- Your children get only one childhood, be there for them.
- All that truly matters in the end is that you loved.
- If we all threw our problems in a pile and saw everyone else’s, we’d grab ours back.
- Envy is a waste of time. You already have all you need.
- Life isn't tied with a bow, but it's still a gift."
- The best is yet to come.
Monday, 25 May 2009
I found the Just Walk event (http://www.acrossthedivide.com/) inspiring as there were over a 100 charities supported by 850 walkers. There were plenty of opportunities to expand your horizons both literally and by learning about other charities and the stories behind the walkers.
Saturday, 16 May 2009
One small step
It was a little bit of a wake-up call as I had not done any training. I’m nursing two blisters but other than that have come off well. However, my next challenge, the ‘Wessex Cycle Challenge’ on Saturday 23rd May is only a week away and the route is 35k........ (I had better get my bike out this week!) http://www.heartbeat.co.uk/wessex-cycle-festival
The Wight Challenge on Saturday 19th September requires some serious training, this Challenge consists of a 20 mile cross country cycle, followed by a 3 mile canoe, topped off with a 8 mile run! http://www.heartbeat.co.uk/wight-challenge
Tuesday, 24 March 2009
Anger for good
I was taught that all anger is sinful, but in itself anger is just a feeling, and as such neither good nor bad morally. It is true that anger is a dangerous thing and can result in each of us saying or doing things we later regret. But anger can also be a good thing. It can spur us to put right something that is blatantly wrong. There are times when we ought to be angry. An unjust situation should make us angry. Yet let us not be in any doubt, anger can be an expression of love.
All of us should look at things which make us angry. It is said that you can measure the size of a person's soul by the size of the things that make him or her angry. Most of our anger is motivated by self-interest and it is also true to say that we very often get angry about petty things.
We should never forget that anger is a tool, it must be understood and used effectively for the purpose it was designed. Anger is neutral and it is the individual who decides if anger will be put to constructive or destructive use. The emergence of anger is not a call to action necessarily. It is a signal that something is not right and must be addressed. Our job is to use our anger to make worthwhile decisions that help us grow as human, not destroy us and those around us.
After a business meeting recently we were discussing charity leadership and I was reminded that my drive comes from my anger. At first I disagreed, but they were right, I am driven by the anger generated when I see a charity poorly run. I feel that everyone working in a charitable organisation has a duty of care to be the most professional they can be as they have to make the most of the gifted money that charity receives.
Friday, 13 March 2009
Three challenges one goal
As long as you have not hurt yourself laughing at the thought of me doing all of this exercise, please ensure that I have to complete this by sponsoring me. Just click on the widget on the right of this blog. Of course you could join me by clicking on the links in this post.
Luck, where hard work meets opportunity
Embracing failure dose not mean seeking out failure, rather love it, listen to it, make a friend of it, learn from it and treat is as a real insight on how you can grow and develop.
There are a number of reasons to embrace failure;
1. Failure teaches us. Failure narrows down the possible approaches to success. Scientists rely on trial and error in their research. Each failed experiment brings them a little closer to revolutionary breakthroughs. Think of your own efforts as experiments. When you don’t get the desired result, figure out why. Then try again with your new knowledge.
2. Failure reveals our ability. You’ll never know how much weight you can lift until you reach an amount you can’t. I think trainers often refer to this as “lifting to failure.” Pushing yourself as far as you can lets you know what’s possible. By avoiding limits, you’ll never reach your peak. The fear of failure stops us a lot shorter than failure itself. So keep going until nothing more is possible. Then celebrate what you’ve accomplished.
3. Failure makes us stronger. Those same weight lifters who lift to failure also have learned that is the way they build muscle. At first the tissue is damaged, but it’ll heal bigger and stronger than before. Soon the athlete will be able to lift more weight. The same is true for our pursuits. Failure strengthens our character, with each effort, we grow a little stronger.
4. Failure inspires us. When we don’t let discouragement hold us back, failure makes our desire burn hotter. Often this inspiration is a wish to avoid another failure. If failure makes you work harder or focus more, it’s an experience with tremendous value.
5. Failure inspires others. Leaders must take risks. Even when they don’t succeed, their courage can still make a difference.
6. Failure builds courage. Becoming more comfortable with failing enables you to take more risks. If you know you can deal with it, it will no longer threaten you. If you're open to failing, you'll readily take more chances.
7. Failure is better than regret. The times I’ve been denied an opportunity never felt as bad as when I’ve let opportunities pass me by. At least when we fail, we know. Not trying at all leaves us wondering. Avoid kicking yourself later by taking a leap when the opportunity presents it’s self.
8. Failure leaves us open to better opportunities. Without an awareness of the big picture, it’s easy to perceive failure as misfortune.
9. Failure makes success a little sweeter. We appreciate victory more when we’ve tasted defeat. We expend a lot of energy running from failure. Try embracing it. Find the opportunity in the adversity. If there’s a recipe for success, failure might be its primary ingredient.
I’ve heard a lot about SMART goals, how in order for goals to be effective, they need to be SMART. That the gaols are Specific, Measurable, Achievable, Relevant and Time-bound. However, I think this can go against our own motivation to take that opportunity. It can steal our potential by making us conform. If we are fearful of failure and want to protect ourselves by setting goals that don’t push us and open us up we won’t reach our full potential.
I’m not suggesting that you should not have goals; rather you should reach for the stars. Successful people know the importance of setting goals, they also have many failures on the way to their success.
I know I’m an opportunist I don’t see the glass half full, I see the full jug beside the glass ready to top it up. If I start each day reflecting on the things that I am grateful for such as a lovely wife and children, my health, a stimulating and challenge career, my glass is filled to the brim. If I let the negative things empty the glass I’ll end up setting smart goals!
How about setting goals that are your vision. Step out of that comfort zone, manage the risk, learn from the failures and create your own competitive advantage. Create your own luck.
Thursday, 12 February 2009
Setting goals to help achieve success
Snacking between meals has been my biggest downfall, I don’t eat breakfast (which I know is one of the most important meals of the day), I sometimes eat a lunch late, or miss that too and then by the time I get home, I am really hungry. I then snack until my evening meal and by the time I have eaten, I've made up for lost ground! It’s hard to break out of this habit but with my new goals to reach (and willpower!), I am trying to alter this.
From an exercise perspective, I have implemented small but significant changes. I use the stairs not the lift, I walk to the train station and have recently purchased a hybrid bike. If I am to achieve my goal of entering at least 4 challenges within the Wessex Heartbeat calendar, I must be fit enough to complete them!
The really positive aspect of the Healthy Heart initiative is that I am changing my lifestyle for the better. If you would to request a visit from the Wessex Heartbeat team or for more information, please contact either myself or Melody Carter on 023 8079 5907 or email melody@heartbeat.org.uk.
Tuesday, 3 February 2009
Healthy Heart goes ‘on air’
If you would like to listen to the radio interviews, click on this soundbite to hear Darren Gamblen on the Morning show or follow this link to hear the series of podcasts http://expressfm.com/tabid/267/Default.aspx from The Volunteering Show on a Wednesday evening with Rob Davies.
Photograph includes Ellie Young, Producer and Rob Davies, presenter of The Volunteering Show